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Customer Service Supervisor with 5+ years of bilingual support experience
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Competencies
Provided customer support across multiple industries, handling technical and account issues.
Managed and supported teams of agents in call center environments, including escalation processes.
Utilized bilingual skills to improve communication and support for diverse customer bases.
Handled inbound calls, technical support, and managed multiple types of loans and accounts.
Applied Outlook and Excel for communication, reporting, and data management tasks.
Education
Languages
Summary
Experienced bilingual customer service supervisor with a strong background in call center operations and team management, adept at coaching, escalations, and technical support.
Key Achievements
- Promoted from agent to supervisor at GGA Solutions and Datamark, demonstrating role progression.
- Managed inbound calls and supervised teams at Datamark, including escalation and floor support.
- Coached new hires in a Buddy program at Genpact, developing training and mentorship skills.
Experience
Supervisor
Performed as a bilingual agent for 1 year., Promoted to escalation and final role as supervisor.
Supervisor
Managed inbound calls for the client (T-Mobile)., Promoted to floor support after 6 months as a bilingual agent., Managed two teams (Escalation & Inbound).
Collections Agent
Managed diverse types of loans, such as Credit Card debt, Installment loans and Mortgage Loans., Coached in a New Hire assistant program (Buddy).
Customer Service Rep
Provided customer service for a US company (Boost)., Managed technical telephone problems over the phone.