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Jesus Antonio Estrella Montiel's avatar
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Jesus Antonio Estrella Montiel

Mexico City, Mexico City, Mexico

Customer Service Supervisor with 5+ years of bilingual support experience

  • Promoted from agent to supervisor at GGA Solutions and Datamark, demonstrating role progression.
  • Managed inbound calls and supervised teams at Datamark, including escalation and floor support.
  • Coached new hires in a Buddy program at Genpact, developing training and mentorship skills.
Customer Service
Advanced
Provided customer support across multiple industries, handling technical and account issues.
Team Management
Intermediate
Managed and supported teams of agents in call center environments, including escalation processes.
Bilingual Communication
Advanced
Utilized bilingual skills to improve communication and support for diverse customer bases.
Call Center Operations
Intermediate
Handled inbound calls, technical support, and managed multiple types of loans and accounts.
Microsoft Office Suite
Intermediate
Applied Outlook and Excel for communication, reporting, and data management tasks.

Languages

English
100%
See Full Skillset on CazVid
November 2021 - March 2023
Supervisor
GGA Solutions
Performed as a bilingual agent for 1 year., Promoted to escalation and final role as supervisor.
June 2014 - December 2018
Supervisor
Datamark
Managed inbound calls for the client (T-Mobile)., Promoted to floor support after 6 months as a bilingual agent., Managed two teams (Escalation & Inbound).
February 2011 - May 2014
Collections Agent
Genpact
Managed diverse types of loans, such as Credit Card debt, Installment loans and Mortgage Loans., Coached in a New Hire assistant program (Buddy).
January 2005 - June 2010
Customer Service Rep
ACS (Client-Boost)
Provided customer service for a US company (Boost)., Managed technical telephone problems over the phone.
View Complete Work History
🎓
Faribault High School
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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