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Jesus
Customer Service and Sales Professional with 5+ years of experience
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Competencies
Handled high-volume call support, managed multiple chats, and maintained high satisfaction ratings.
Focused on customer loyalty, service recovery, and actively sold additional products such as security systems.
Provided technical assistance, verified orders, and processed refunds, ensuring accurate and satisfactory resolutions.
Managed billing, collections, and customer accounts, offering empathetic solutions and strategic support.
Coordinated healthcare appointments and managed logistics to optimize nurse schedules and patient needs.
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Summary
Experienced professional with over five years in customer service, retention, collections, and sales, demonstrating strong communication and problem-solving skills.
Key Achievements
- Managed customer accounts with overdue payments, negotiating payment plans.
- Transitioned from customer retention to sales, selling security systems.
- Scheduled and coordinated healthcare appointments, ensuring geographic feasibility.
Experience
Collections Agent
Managed customer accounts with overdue payments, negotiating payment plans, and reducing recovery times., Advised customers on billing and service regularization options., Maintained a high satisfaction rating by offering empathetic, customer-oriented solutions.
Retention and Sales Agent
Focused on customer loyalty, service recovery, and retention strategies to avoid cancellations., Transitioned to the Sales team, selling security systems offered by Cox.
Reservation Specialist
Scheduled hotel reservations for clients via phone., Proactively offered alternative hotels in the requested area when no availability was found., Suggested more affordable options when prices were too high to secure the booking.
Customer Service Agent
Managed up to three customer chats simultaneously, addressing inquiries, providing ETAs, and updating account information., Processed refunds and applied goodwill adjustments, rewards, or compensations to resolve issues and maintain customer satisfaction., Verified and applied discounts or...
Technical Support Agent
Reviewed and processed customer orders, verified ETAs, and ensured accurate delivery tracking., Issued refunds for missing, lost, or undelivered orders, as well as adjustments for missing items., Applied and verified discounts and promotions to ensure accuracy and customer satisfaction., Prevented...