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Customer Service Specialist with 5+ years in Hospitality and Healthcare
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Competencies
Provided bilingual support, efficiently resolving inquiries, processing payments, and scheduling services across hospitality and healthcare sectors.
Effectively communicated with customers and medical facilities in English and Spanish, ensuring clarity and service quality.
Collaborated with team members in security, distribution, and customer service roles, demonstrating reliability and initiative.
Managed inventory and distribution tasks, maintained security setups, and coordinated service scheduling to ensure smooth operations.
Utilized advanced English skills for customer engagement, documentation, and coordination in multilingual environments.
Education
Languages
Summary
Dedicated with over 5 years of providing bilingual support in hospitality and healthcare sectors. Skilled in customer interactions, benefits management, and operational coordination, committed to enhancing service quality and efficiency.
Key Achievements
- Handled bilingual customer inquiries at Caesars Entertainment, improving response accuracy and customer satisfaction.
- Managed medical benefits, claims, and appointments at UHC, ensuring compliance and timely processing for members.
- Supervised warehouse operations and store distribution at Cusco Corrier, optimizing stock management and delivery processes.
Experience
Distributor
Distributor refrigerators and racks, activator of company supplies for the markets
Assistant
Assistant for the installation of security cameras and others
Store distributor
Store distributor of appliances for EFE and La Curacao, Warehouse manager
Customer service representative
Customer service representative bilingual (English and Spanish) for general inquiries, Answering questions efficiently and accurately, Obtaining verification of paid services, Processing payments, Scheduling rides from the hotel location to the airport, Sales and others
Customer service representative
Assisting members reviewing their medical benefits such as coinsurance and copayments for medical treatments, Benefits and authorizations for each member according to their plans, Processing payments, Reviewing claims status, Making appeals for medical purposes including drugs, Making appointments...