Dedicated professional with extensive background in outdoor recreation program management and customer service.
Planning, coordination, and team management in recreational program settings.
Resolving customer issues and fostering loyalty through empathetic communication.
Addressing customer complaints and troubleshooting during customer support and programs.
Adapting to new systems and roles across customer service and activity management.
YMCA Of The Pines
Plan and coordinate boating programs for different skill levels and age groups., Train staff and volunteers in safety procedures and boating practices.
Allied Global
Resolve customer complaints with empathy, fostering loyalty and encouraging repeat business., Conduct proactive follow-ups with customers to ensure satisfaction and address potential issues.
REDSIS
Ongoing training in the use of internal systems to enhance the customer experience., Document and track customer interactions and issues using CRM software.
IT Systems Maintenance Technician
Academic High School Graduate
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Effective communication with staff, volunteers, and customers to ensure clarity and cooperation.
