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Boating Director with 10+ years in outdoor recreation and team management
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Competencies
Planning, coordination, and team management in recreational program settings.
Resolving customer issues and fostering loyalty through empathetic communication.
Addressing customer complaints and troubleshooting during customer support and programs.
Adapting to new systems and roles across customer service and activity management.
Effective communication with staff, volunteers, and customers to ensure clarity and cooperation.
Education
Languages
Summary
Dedicated professional with extensive background in outdoor recreation program management and customer service.
Key Achievements
- Led and coordinated boating programs for diverse demographics at YMCA Of The Pines.
- Trained staff and volunteers in safety and boating practices, ensuring compliance and safety standards.
- Supported customer service operations through problem-solving and effective communication.
Experience
Boating Director
Plan and coordinate boating programs for different skill levels and age groups., Train staff and volunteers in safety procedures and boating practices.
Customer Service Representative
Resolve customer complaints with empathy, fostering loyalty and encouraging repeat business., Conduct proactive follow-ups with customers to ensure satisfaction and address potential issues.
Customer Support Center Intern
Ongoing training in the use of internal systems to enhance the customer experience., Document and track customer interactions and issues using CRM software.