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Data Analyst with 5 years of experience in healthcare and finance
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Competencies
Applied data analysis techniques to extract insights for healthcare and finance projects.
Utilized SQL for data extraction, transformation, and database management.
Created dashboards and reports using Excel and visualization tools to communicate findings.
Led cross-functional teams on data-driven projects, coordinating timelines and deliverables.
Implemented scripts for data automation and analysis tasks in various projects.
Education
Summary
Experienced Data Analyst specializing in healthcare and finance sectors, proficient in SQL, Python, and visualization tools.
Key Achievements
- Developed comprehensive dashboards to streamline reporting processes
- Led a team to implement data validation protocols, reducing errors by 15%
- Automated data collection workflows, saving 10 hours weekly
Experience
Customer Support Specialist
Managed and closed support tickets in Salesforce, performing follow-ups to ensure issue resolution and customer satisfaction., Scheduled medical and optical appointments for a clinic in New York, ensuring accuracy and efficiency in calendar management., Conducted outbound calls to re-engage inactive clients, increasing customer retention through persuasive communication.
Senior Customer Representative
Experienced in managing internal systems and working with HTML-based platforms for claim processing., Resolved complex medical claims and billing issues, with strong knowledge of medical billing codes, diagnostic codes, and procedure codes., Conducted mentoring sessions and provided feedback to team members to meet and exceed KPIs.
Technical Support Agent
Provided technical support for mobile devices using Zendesk, ensuring efficient troubleshooting and customer satisfaction., Conducted cross-selling of insurance plans for electronic devices.
Customer Service Agent
Handled inbound and outbound calls to schedule maintenance appointments for heaters and air conditioners in Canada, and to resolve issues related to plumbing, electrical systems, and HVAC equipment., Conducted outbound calls to ensure follow-ups on maintenance services., Provided mentoring and initial training to new agents to improve performance and adherence to procedures.