Jhonny - Data Analyst with 4 years of experience in financial services

Applied statistical techniques and tools like Excel and SQL for data analysis and reporting.

Created visual analytics dashboards and reports to communicate insights effectively.

Utilized SQL to extract, manipulate, and analyze data from relational databases.

Handled financial datasets, ensuring data accuracy and supporting reporting processes.

Enhanced Social Media profiles through content creation, strategic content planning and strengthening brand consistency, Tracked leads, invoices, estimates, and customer interactions using G-Sheets and Drip Jobs., Scheduled and tracked social media campaigns in Meta Business Suite. Created email campaigns with MailChimp increasing engagement in 60%, Developed structured planning systems, coordinating schedules, setting priorities, and optimizing workflows, Designed and implemented applicant filtering systems to streamline initial screenings.

Oversaw Outschool operations, ensuring efficient class scheduling, cancellations, and new course creation while coordinating instructor availability for one-on-one and group classes, Provided responsive and effective assistance to parents and students via Outschool and Helpdesk

Enhanced customer service operations, achieving 80% improvement in service efficiency., Oversaw payment database management, handling billing, collections, and transactions., Managed product and service catalogs., Maintained and optimized website content.