Experienced bilingual call agent with proficiency in multiple computer tools and soft skills focused on providing high-quality customer support.
Delivered customer support through phone, demonstrating problem-solving and communication skills.
Handled calls in both Spanish and English, ensuring clear and effective communication.
Proficient in MS Word, PowerPoint, Outlook, Canva, and Teams for documentation and communication.
Displayed patience, empathy, responsibility, and attention to detail while managing customer interactions.
Concentrix
Customer service focused on resolving customer problems and their questions., Use of different computer tools and make notes on the service provided at the time., Received calls in both Spanish and English.
High School Diploma