Joaquin is a dedicated hospitality expert with over 7 years of experience in hotel operations, customer service, and digital marketing. Skilled in OTA integration, staff training, and event coordination, he excels in enhancing guest experiences and operational efficiency.
Exceptional ability to manage guest interactions, ensuring high satisfaction and repeat business.
Skilled in leveraging social media and OTA platforms to boost visibility and bookings.
Experienced in developing operational procedures and managing front desk workflows.
Capable of efficiently handling multiple responsibilities in dynamic hospitality environments.
Nativa Hotel Boutique
Implement OTAs for the first time to the hotel, Developing and usage of social media, Training staff for front desk operation
Nativa Hotel Boutique
Manage inbox, bookings, from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Customer service, arrange shuttles and tours
Qhini Hotel Boutique
Providing support for company events and meetings, Managing room bookings, Developing of an operation manual for front desk job, Manage inbox, bookings from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Website, Sales of tours to guests
High School Diploma
Bachelor of Tourism Administration
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Proven ability to train staff and lead teams to achieve operational excellence.
