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Joaquin
Front Desk
Contato
Competências
Exceptional ability to manage guest interactions, ensuring high satisfaction and repeat business.
Skilled in leveraging social media and OTA platforms to boost visibility and bookings.
Experienced in developing operational procedures and managing front desk workflows.
Capable of efficiently handling multiple responsibilities in dynamic hospitality environments.
Proven ability to train staff and lead teams to achieve operational excellence.
Formação acadêmica
Idiomas
Resumo
Joaquin is a dedicated hospitality expert with over 7 years of experience in hotel operations, customer service, and digital marketing. Skilled in OTA integration, staff training, and event coordination, he excels in enhancing guest experiences and operational efficiency.
Principais conquistas
- Implemented Online Travel Agencies (OTAs) at Nativa Hotel Boutique, expanding online presence
- Managed multi-platform customer engagement, increasing booking efficiency and guest satisfaction
- Developed comprehensive front desk operation manual, streamlining staff training and operations
- Coordinated company events and tours, enhancing guest experience and service quality
Experiência
Front Desk
Implement OTAs for the first time to the hotel, Developing and usage of social media, Training staff for front desk operation
Community manager
Manage inbox, bookings, from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Customer service, arrange shuttles and tours
Front desk / Community manager
Providing support for company events and meetings, Managing room bookings, Developing of an operation manual for front desk job, Manage inbox, bookings from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Website, Sales of tours to guests