Joe - Call Center Specialist with 7+ years of bilingual customer service experience

León de los Aldama, Guanajuato, MéxicoRemoteen

Accumulated over seven years of diverse call center roles including collections, QA, and tech support.

Gained bilingual proficiency in Spanish and English to serve a broad customer base.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated call center professional with over seven years' experience in customer service, collections, QA, and technical support. Fluent in Spanish and English, with a proven ability to adapt to multiple roles within customer support environments.

Video Resume

Key Achievements

Adapted to multiple responsibilities such as inbound/outbound support, light sales, and settlement verification.

Skills

Customer SupportAdvanced

Provided assistance and resolved issues for customers in Spanish and English across various channels.

Collections & Settlement VerificationIntermediate

Managed collection accounts, verified settlements, and facilitated payment processes.

Quality Assurance & Tech SupportIntermediate

Performed quality checks and provided technical support for products and services.

Bilingual CommunicationAdvanced

Conducted support and sales interactions fluently in both Spanish and English.

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