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Joe
Call Center Specialist with 7+ years of bilingual customer service experience
Video resume
Bilingual call center position
customer support/service, collections, inbound/outbound, light sales and quality assurance
Contact
León de los Aldama, Guanajuato, México
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided assistance and resolved issues for customers in Spanish and English across various channels.
Collections & Settlement VerificationIntermediate
Managed collection accounts, verified settlements, and facilitated payment processes.
Quality Assurance & Tech SupportIntermediate
Performed quality checks and provided technical support for products and services.
Bilingual CommunicationAdvanced
Conducted support and sales interactions fluently in both Spanish and English.
Summary
Dedicated call center professional with over seven years' experience in customer service, collections, QA, and technical support. Fluent in Spanish and English, with a proven ability to adapt to multiple roles within customer support environments.
Key Achievements
- Accumulated over seven years of diverse call center roles including collections, QA, and tech support.
- Gained bilingual proficiency in Spanish and English to serve a broad customer base.
- Adapted to multiple responsibilities such as inbound/outbound support, light sales, and settlement verification.
Skills
Customer SupportCollections & Settlement VerificationQuality Assurance & Tech SupportBilingual Communication
Published on CazVid - Jul 3, 2025