Dedicated call center professional with over seven years' experience in customer service, collections, QA, and technical support. Fluent in Spanish and English, with a proven ability to adapt to multiple roles within customer support environments.
Provided assistance and resolved issues for customers in Spanish and English across various channels.
Managed collection accounts, verified settlements, and facilitated payment processes.
Performed quality checks and provided technical support for products and services.
Conducted support and sales interactions fluently in both Spanish and English.