Joel - Customer Service Representative with 8 years in call center industry

Rosarito, Baja California, MéxicoRemoteen

Accumulated 8 years of experience across multiple call centers including AT&T, Teleperformances, Sykes, and others

Specialized in retention roles, notably at AT&T for 1 year, supporting customer satisfaction and retention objectives

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center professional with 8 years in customer service, retention, and sales across multiple companies including AT&T.

Gained extensive experience in sales, cold calling, and customer service across various companies

Customer ServiceAdvanced

Provided customer support and handled inquiries in high-volume call center environments.

Retention & SalesAdvanced

Worked in retention roles and performed sales activities including cold calling to enhance customer loyalty.

Communication SkillsAdvanced

Utilized vocal communication skills to manage customer interactions effectively.

Multi-Company ExperienceIntermediate

Gained diverse experience working across multiple organizations, adapting to different call center environments.

Problem-Solving