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Joel
Customer Service Representative with 8 years in call center industry
Video resume
Customer service Representative
I have 8 years of call center experience. Worked at AT&T for 1 year on retention as well as on other call centers such as... Teleperformances, Sykes, Telvista, Concentrix,Concentric, Apex, Advantage solutions and others that I don't recalled since they had been my first jobs as call center.
Contact
Rosarito, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and handled inquiries in high-volume call center environments.
Retention & SalesAdvanced
Worked in retention roles and performed sales activities including cold calling to enhance customer loyalty.
Communication SkillsAdvanced
Utilized vocal communication skills to manage customer interactions effectively.
Multi-Company ExperienceIntermediate
Gained diverse experience working across multiple organizations, adapting to different call center environments.
Problem-SolvingIntermediate
Addressed customer issues efficiently, supporting retention and satisfaction.
Summary
Experienced call center professional with 8 years in customer service, retention, and sales across multiple companies including AT&T.
Key Achievements
- Accumulated 8 years of experience across multiple call centers including AT&T, Teleperformances, Sykes, and others
- Specialized in retention roles, notably at AT&T for 1 year, supporting customer satisfaction and retention objectives
- Gained extensive experience in sales, cold calling, and customer service across various companies
Skills
Customer ServiceRetention & SalesCommunication SkillsMulti-Company ExperienceProblem-Solving
Published on CazVid - Jul 3, 2025