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Joel
Customer service Representative
Currículo em vídeo
Customer service Representative
I have 8 years of call center experience. Worked at AT&T for 1 year on retention as well as on other call centers such as... Teleperformances, Sykes, Telvista, Concentrix,Concentric, Apex, Advantage solutions and others that I don't recalled since they had been my first jobs as call center.
Contato
Rosarito, Baja California, México
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceAdvanced
Provided customer support and handled inquiries in high-volume call center environments.
Retention & SalesAdvanced
Worked in retention roles and performed sales activities including cold calling to enhance customer loyalty.
Communication SkillsAdvanced
Utilized vocal communication skills to manage customer interactions effectively.
Multi-Company ExperienceIntermediate
Gained diverse experience working across multiple organizations, adapting to different call center environments.
Problem-SolvingIntermediate
Addressed customer issues efficiently, supporting retention and satisfaction.
Resumo
Experienced call center professional with 8 years in customer service, retention, and sales across multiple companies including AT&T.
Principais conquistas
- Accumulated 8 years of experience across multiple call centers including AT&T, Teleperformances, Sykes, and others
- Specialized in retention roles, notably at AT&T for 1 year, supporting customer satisfaction and retention objectives
- Gained extensive experience in sales, cold calling, and customer service across various companies
Habilidades
Customer ServiceRetention & SalesCommunication SkillsMulti-Company ExperienceProblem-Solving
Publicado na CazVid - 3 de jul. de 2025