Joel - Data Analyst with 5 years of experience in market research and analytics

Applied statistical techniques to interpret complex data sets and generate insights.

Utilized SQL for querying large databases to extract relevant data for analysis.

Created dashboards and visual reports to communicate findings effectively.

Used advanced Excel functions and pivot tables for data management and analysis.

Customer and technical support for Wallbox (level 2 home chargers)., Handled inbound and outbound calls from US and Canada customers., Handled replacements for defective units., Performed remote troubleshooting for chargers and walking customers through the diagnostics process., Utilized Salesforce, Zoom workspace and internal client tools to perform remote assistance.

Handled inbound calls from US customers and service providers about order inquiries., Proactively getting in touch (Outbound) with businesses and company’s partners., De escalating irated customers and effectively getting a quick resolution., Contacting potential suppliers, quoting and managing national and international purchases of merchandise., Manage inventory and in charge of data base updates., Worked closely monitoring logistic from purchases and sells.

Customer service and advice.

Successfully completed training for call handling on Prescription Drug Plan (Part D) of Medicare., Handled inbound calls from insured people and healthcare providers, offering support regarding patient eligibility, benefits, coverage, and claim status., Managed sensitive data, verified insurance and medical documentation in compliance with confidentiality policies (HIPAA compliance)., Utilized platforms such as Sensetia, CVS, CMS.gov, oracle, Citrix workspace, Amazon web services, and internal client tools to process and submit coverage requests.