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Patient Care Specialist Supervisor with Healthcare & Customer Service Expertise
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Competencies
Managed patient interactions, insurance claims, and member support within the healthcare insurance industry.
Developed strategies for B2B lead generation and maintained client engagement through cold calling and outreach.
Provided bilingual interpretation in medical, insurance, and customer service situations ensuring accurate communication.
Engaged in digital marketing and customer retention efforts to support sales and client satisfaction.
Education
Languages
Summary
Experienced professional with a focus on healthcare member support, sales development, and bilingual interpretation, skilled in managing complex stakeholder needs.
Key Achievements
- Supervised patient care operations at Trueshore, working directly with insurance providers and managing complex Medicare Advantage cases.
- Developed and managed lead generation programs at Leadium, contributing to the creation of successful sales pipelines.
- Provided bilingual interpretation support in medical and insurance contexts, facilitating effective communication during critical situations.
Experience
Patient Care Specialist Supervisor
Working with Imperial Insurance Companies and Imperial Health Plans of California., Medicare Advantage plans, Working with members with any medical bill, or medicine they were not able to obtain.
Sales Development Representative
B2B Sales Engagement firm, Strategize, develop and manage lead generation programs., Deliver successful sales pipelines.
Sales and Marketing Rep. & Retention
Cold call sales., B2B., Customer Support., Retention of clients.
Spanish Interpreter
Help someone talk to a 9-1-1 operator during an emergency., Speak for a patient to their doctor before a routine surgery., Interpret for an insurance agent as they help a customer file a claim.