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Johaan Oviedo's avatar
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Johaan Oviedo

Santo Domingo, Nacional, Dominican Republic

Patient Care Specialist Supervisor with Healthcare & Customer Service Expertise

  • Supervised patient care operations at Trueshore, working directly with insurance providers and managing complex Medicare Advantage cases.
  • Developed and managed lead generation programs at Leadium, contributing to the creation of successful sales pipelines.
  • Provided bilingual interpretation support in medical and insurance contexts, facilitating effective communication during critical situations.
Patient Care Management
Advanced
Managed patient interactions, insurance claims, and member support within the healthcare insurance industry.
Sales & Lead Generation
Intermediate
Developed strategies for B2B lead generation and maintained client engagement through cold calling and outreach.
Communication & Interpretation
Expert
Provided bilingual interpretation in medical, insurance, and customer service situations ensuring accurate communication.
Marketing & Customer Retention
Intermediate
Engaged in digital marketing and customer retention efforts to support sales and client satisfaction.

Languages

Spanish
Fluent
See Full Skillset on CazVid
Jan 2023 - August 2023
Patient Care Specialist Supervisor
Trueshore
Working with Imperial Insurance Companies and Imperial Health Plans of California., Medicare Advantage plans, Working with members with any medical bill, or medicine they were not able to obtain.
Jan 2020 - Jan 2023
Sales Development Representative
Leadium
B2B Sales Engagement firm, Strategize, develop and manage lead generation programs., Deliver successful sales pipelines.
May 2015 - Jan 2020
Sales and Marketing Rep. & Retention
Advensus
Cold call sales., B2B., Customer Support., Retention of clients.
August 2023 - Feb 2024
Spanish Interpreter
CyraCom
Help someone talk to a 9-1-1 operator during an emergency., Speak for a patient to their doctor before a routine surgery., Interpret for an insurance agent as they help a customer file a claim.
View Complete Work History
🎓
High School For Arts, Imagination And Inquiry - Martin Luther King, Jr. Educational Campus
Secondary School
Completed June 2010
🎓
LaGuardia Community College
College
Completed June 2011
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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