Experienced in managing high-volume international client interactions, designing effective bilingual educational programs, and improving customer retention. Skilled in tailored strategies, translation, and cross-cultural communication.
Proficient in delivering high-quality support to diverse international clients, ensuring satisfaction and retention.
Skilled in providing seamless communication in English and Spanish across customer service and educational contexts.
Experienced in creating tailored bilingual curricula that improve student engagement and learning outcomes.
Capable of making strategic decisions to enhance customer satisfaction and operational efficiency.
Foundever
Handled high volumes of customer interactions (up to 500 daily) in English and Spanish, offering timely and effective solutions.. Maintained communication with clients from the U.S., Canada, Germany, and Switzerland.. Contributed to optimizing internal workflows and improving customer follow-up processes, demonstrating strong organizational and coordination skills.
ECOS Spanish School S.A.S
Designed personalized bilingual educational programs, boosting student retention by 25%.. Coordinated educational and cultural excursions involving over 100 participants, fostering practical language learning.. Supervised sales of promotional Spanish class packages, generating a significant increase in conversions.
Cooperativa Suramericana 005 R.L.
Advised clients on insurance options based on individual needs, enhancing customer satisfaction.. Developed and implemented customer tracking strategies, improving contract renewal rates by 10%.. Applied logistical thinking to organize records, follow-ups, and service schedules efficiently.
Universidad Nacional Experimental "Francisco de Miranda"
Bachelor's Degree
Hi, I'm Joanna Alvarez. I have a LIMWA Customer Service Professional with strong remote experience supporting clients in the US, Canada and Europe. I thrive in multicultural environments, offering tailored solutions and improving customer satisfaction. With a background in coordination, sales and operation, I work efficiently using tech in fast-paced settings. I'm ready to contribute my skills to accompany the value-servicing group. Thanks.
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