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J

Johanna

Customer Service Representative with diverse financial and insurance experience

Contact

Puerto Plata, Puerto Plata, Dominican Republic
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Competencies

Customer ServiceAdvanced

Provided personalized assistance, handled inquiries, and managed claims across banking and insurance sectors.

Financial TransactionsIntermediate

Managed monetary transactions, loan management, and product sales in banking and insurance environments.

CommunicationAdvanced

Practiced assertive communication through various customer interactions and team collaboration.

Tool UtilizationIntermediate

Utilized Gmail, Outlook, and Teams for daily communication and coordination tasks.

Teamwork & ResponsibilityAdvanced

Demonstrated accountability and collaboration in customer service and sales roles.

Education

Secundaria
Liceo Eduardo Brito
Completed jun 2021
Administración de Empresas
Universidad Tecnológica de Santiago - Recinto Puerto Plata
Completed presente

Languages

Inglés

Summary

Experienced in banking and insurance sectors with expertise in client assistance, transactions, and product sales.

Key Achievements

  • Handled financial transactions and insurance-related sales at Farmacia Popular, ensuring efficient service delivery.
  • Managed personal banking services including loan processing and investment certificates at Banco Confisa.
  • Carried out insurance claims, sales, and quotations at Seguros Reservas, supporting customer inquiries and policies.

Experience

Representante de Servicio al Cliente

Farmacia Popular
mar 2022 - jul 2023

Cajera, Asistente en venta, Gestion eficiente de transacciones financiera, cobros de productos y servicios en el area de seguros.

Cajera Bancaria y Representante de Servicio al Cliente

Banco Confisa
jul 2023 - nov 2024

Banca Personal, Gestion de Prestamos, Certificados de Inversion, Atención y asesoría personalizada a clientes en la bancarización de productos financieros.

Representante de Servicio al Cliente

Seguros Reservas
nov 2024

Reclamaciones, Ventas de seguros, Cotizaciones, Recepcionista, Seguros de viajes, Seguros respaldo Migratorios

Skills

Customer ServiceFinancial TransactionsCommunicationTool UtilizationTeamwork & Responsibility
Published on CazVid - Jul 3, 2025
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