John

People Management with 10+ years in IT, Customer Service & Workforce

Video resume

Management, workforce management, customer servic

Team worker.rnProblem Solver.rnGood Communication.rnMulti-tasking.rnTeam Management / People Development.rnCouching / Feedback. rnSchedules (create or modify).rnBuild reports and performance analysis rnFocus on daily operationrnMetricsrnLeadershiprnPeople ManagementrnTeam DevelopmentrnEscalationsrnDaily Ops reportsrnRecruiting and screeningrnMonitors and reviews IT processes for efficiencies.nPerformance ReportsnMS suite nData analysis. rn

Contact

Cartago, Cartago, Costa Rica

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Team ManagementExpert

Directed team operations, development, and performance within IT and customer service contexts.

Workforce ManagementAdvanced

Created and modified schedules, and managed staffing to ensure operational efficiency.

Data & Performance AnalysisIntermediate

Built reports and analyzed metrics to support operational decision-making and continuous improvement.

Customer Service & People DevelopmentAdvanced

Managed customer service teams focusing on quality, escalations, and people coaching.

IT Process MonitoringIntermediate

Reviewed and optimized IT processes to improve service efficiency and effectiveness.

Summary

Professional with extensive background in team management, workforce planning, customer service, and IT operations across technology-driven organizations.

Key Achievements

Managed teams at HP and Stuart Lender Services, focusing on people development and workforce management.
Led daily operations, including scheduling, performance analysis, and reporting, to optimize service delivery.
Recruited and screened personnel while monitoring IT processes for efficiency enhancements.

Skills

Team ManagementWorkforce ManagementData & Performance AnalysisCustomer Service & People DevelopmentIT Process Monitoring

Published on CazVid - Jul 3, 2025

Contact John