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Jonathan Portada Mendoza

Puebla, Puebla, Mexico

Customer Service & Project Coordinator with Cross-Functional Skills

  • Led website development projects at TRUEWORK LOGISTICS, managing timelines and client communication.
  • Processed customer orders and facilitated upselling at AGENTS ONLY, enhancing sales efficiency.
  • Developed onboarding workflows for new homeowners at PORCH.COM, improving customer satisfaction.
Customer Service
Expert
Provided bilingual support, processed orders, handled complaints, and upsold services across various roles.
Project Management
Intermediate
Coordinated website development projects and facilitated communication between clients and internal teams.
Technical Skills
Advanced
Utilized CRM software and project management tools to streamline workflows and improve service delivery.
Remote Work
Intermediate
Managed schedules, coordinated appointments, and provided virtual assistance in a remote environment.

Languages

Spanish
Native
English
Native
See Full Skillset on CazVid
December 2023 - April 2024
Project Manager
TRUEWORK LOGISTICS
Coordinated website development projects for U.S. clients, overseeing project timelines and deliverables., Conducted detailed demonstrations of internal customer relationship management (CRM) software and tools., Set up daily phone calls and online meetings, facilitating robust communication between clients and internal teams.
January 2022 - September 2022
Bilingual Customer Service Agent
AGENTS ONLY
Processed customer orders and facilitated upselling of menu items for Domino's Pizza USA., Ensured efficient tracking of orders and developed solutions for common issues.
April 2024 - November 2024
Customer Support agent
TTECH
Bilingual customer support for appointment bookings for Booking.com., Scheduled appointments, handled complaints and general customer service assistance.
Bilingual Virtual Assistant
PORCH.COM
Assisted new homeowners by coordinating utility setups, home insurance, repairs, and service installations., Developed efficient workflows for onboarding clients, resulting in improved satisfaction scores.
2019 - 2020
Bilingual Virtual Assistant
ALORICA
2017 - 2018
Bilingual Credit Card Support and Customer Service Agent
TELEPERFORMANCE
Handled customer inquiries regarding credit card issues, including refunds and charge disputes., Adhered to strict protocols for customer data protection, ensuring compliance with security measures.
2014 - 2016
Bilingual Customer Service & Sales Agent (Choice Hotels)(AVIS car rental)
Managed hotel reservations and upsold services to enhance customer experiences., Provided customer support for AVIS car rentals, including upgrades and status tracking.
2021 - 2022
Bilingual Customer Service Agent
RESULTSCX
Managed general orders, warranties, and part replacements for Home Depot USA via chat., Transitioned to corporate resolution, successfully addressing and resolving major complaints from VIP customers.
View Complete Work History
🎓
Preparatoria Alfonso Calderón Moreno
Completed 2014
🎓
Pebblebook High School
Completed 2011
🎓
Lindley middle school
Completed 2009
🎓
Clay Elementary School
Completed 2006
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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