Experienced in managing customer relationships, coordinating projects, and delivering virtual assistance with bilingual proficiency in English and Spanish.
Provided bilingual support, processed orders, handled complaints, and upsold services across various roles.
Coordinated website development projects and facilitated communication between clients and internal teams.
Utilized CRM software and project management tools to streamline workflows and improve service delivery.
Managed schedules, coordinated appointments, and provided virtual assistance in a remote environment.
TRUEWORK LOGISTICS
Coordinated website development projects for U.S. clients, overseeing project timelines and deliverables., Conducted detailed demonstrations of internal customer relationship management (CRM) software and tools., Set up daily phone calls and online meetings, facilitating robust communication between clients and internal teams.
AGENTS ONLY
Processed customer orders and facilitated upselling of menu items for Domino's Pizza USA., Ensured efficient tracking of orders and developed solutions for common issues.
TTECH
Bilingual customer support for appointment bookings for Booking.com., Scheduled appointments, handled complaints and general customer service assistance.
PORCH.COM
Assisted new homeowners by coordinating utility setups, home insurance, repairs, and service installations., Developed efficient workflows for onboarding clients, resulting in improved satisfaction scores.
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ALORICA
TELEPERFORMANCE
Handled customer inquiries regarding credit card issues, including refunds and charge disputes., Adhered to strict protocols for customer data protection, ensuring compliance with security measures.
Bilingual Customer Service & Sales Agent (Choice Hotels)(AVIS car rental)
Managed hotel reservations and upsold services to enhance customer experiences., Provided customer support for AVIS car rentals, including upgrades and status tracking.
RESULTSCX
Managed general orders, warranties, and part replacements for Home Depot USA via chat., Transitioned to corporate resolution, successfully addressing and resolving major complaints from VIP customers.
