This is my profileContact via CazVidJonathan
Customer Service Specialist with diverse experience in retail, hospitality, and call centers
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Competencies
Experience in responding to customer needs, managing complaints, and promoting products across various roles.
Proficient in verbal and written communication, including bilingual interpretation and teaching.
Performed inventory checks and product registration for retail stores at RGIC.
Taught mathematics, physics, chemistry, language, and reasoning at different educational levels.
Handled research consulting, indexing, style correction, and theoretical framework development for editorial projects.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, inventory management, teaching, and editorial analysis, leveraging bilingual communication skills and a strong attention to detail.
Key Achievements
- Managed inventory operations at RGIC, performing organized product checks for small stores to supermarkets
- Led customer service at SANGUCHONES PERUANOS, managing orders and promotions, and ensuring customer satisfaction
- Supervised call center advisors at MDY CONTACT CENTER, supporting platform requirements and analyzing complaints
Experience
Inventory
In charge of performing the group inventory service, from small stores to supermarkets., Check, register and organize the products in an orderly manner to obtain an adequate count.
Customer service
Customer service manager in a restaurant., Deliver and receive customer orders., Cleaning the premises, opening and closing doors., Attend special events by transporting food and required materials., Promote and recommend products for sale., Respond to orders and deliver them.
Customer service by phone
Receive calls from mobile phone users - Claro postpaid., Address customer needs and complaints., Record the calls in the software., Supervise the requirement of the platform and support the other advisors in the development of their calls., Complaints analyst: evaluate the call and communicate with...
Home teacher
Review and monitor student classes., Assess previously and subsequently acquired knowledge., Teach individual students and groups of students, school and pre-university, courses such as mathematics, mathematical reasoning, physics, chemistry, language, communication, reading comprehension,...
Verbal reasoning teacher
Receive material and organize it., Prepare audiovisual and didactic material (ppt), and exercises for evaluation., Teach participatory and pre-university level classes.
Editorial analyst
In charge of consulting for research books., Preparation of indexes and theoretical framework for the book from the received thesis., In charge of writing and style correction in the preparation of the research book.
Sales service
Make calls to the Spanish public and offer telephone and internet services., Evaluate the needs of the client and help them in their technological services.
Spanish-english interpreter
Receive calls from english and spanish natives living at United States., Work as a conduit making the interpretation for both languages., Incoming calls for medical, insurance, utilities, emergencies, financial and more issues.