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Jonaton
Tech Support & Customer Service Specialist with 9+ years of experience
Video resume
Remote Tech Support
Well, I have only worked with two companies in the BPO, but in those positions I have been transferred to many campaigns that had the need for a person with enough skill, I learned about customer service first and then because of my passion and efficiency they transferred me to tec, I worked for more than 4 years in that area and then I moved to sales in the same company because I also have the ability to convince people and that gives me the advantages of becoming a good salesperson. I am looki
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support in multiple campaigns, emphasizing satisfaction and efficiency.
Technical SupportIntermediate
Supported technical inquiries and system troubleshooting in a BPO environment for over four years.
Sales and PersuasionIntermediate
Utilized convincing techniques to transition into sales roles and engage clients effectively.
Appointment SettingBeginner
Scheduled client appointments, supporting sales efforts and customer engagement.
Summary
Experienced BPO professional with over nine years in customer service, technical support, and sales, seeking remote opportunities to leverage strong communication and problem-solving skills.
Key Achievements
- Transitioned from customer service to technical support based on skills and performance
- Worked across multiple campaigns in the BPO industry, demonstrating adaptability
- Progressed into sales, leveraging persuasion skills to enhance client engagement
Skills
Customer ServiceTechnical SupportSales and PersuasionAppointment Setting
Published on CazVid - Jul 3, 2025