Experienced in call centers, customer service, and hospitality operations with over 10 years of role progression and leadership.
Provided international hotel reservation services and support to clients, ensuring high customer satisfaction
Supervised and trained staff in contact centers, improving team performance and service quality
Managed operations related to customer interactions and bookings in a hospitality and contact center environment
Engaged in sales activities, fostering client relationships and increasing service engagement
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Effectively communicated with international clients and team members, ensuring clarity and satisfaction