Customer Service Professional with Bilingual Skills | CazVid

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Jorge Alvarez

Juarez, Chihuahua, Mexico

Customer Service Specialist with 7+ years in client support and communication

  • Gained extensive experience across multiple customer service roles including sales, retention, escalation, and quality assurance.
  • Handled diverse communication channels such as calls, chats, and emails, demonstrating adaptability and multi-channel proficiency.
  • Worked for well-known companies including Datamart, Detroit Axle, Data Export, and GGA Solutions, establishing a solid professional background.
Customer Service
Expert
Provided client support and resolution across multiple channels, ensuring customer satisfaction.
Communication Skills
Advanced
Effectively engaged with customers via calls, chats, and emails in bilingual environments.
Sales and Retention
Intermediate
Performed cold calling, sales, and retention activities to retain customers and increase engagement.
Quality Assurance
Intermediate
Participated in quality checks and maintained service standards across interactions.
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Bilingual Agent

Hi I've work in customer service for the last 7 years, for Datamart, Detroit Axle, Data Export, GGA solutions.

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