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Service Manager with 10+ years of customer and technical support expertise
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Competencies
Applied active listening, problem solving, and communication skills to support clients and candidates.
Troubleshot hardware, software, and network issues, providing remote technical assistance at TATA and Incfile.
Responded to service incidents, coordinated real-time monitoring, and improved systems through reviews at WIPRO.
Collaborated within teams for service delivery and led various support functions, demonstrating leadership skills.
Updated databases and scheduled appointments for clients and recruiters at QPS Employment Group.
Education
Languages
Summary
Experienced service manager and support specialist with a strong background in client service, technical troubleshooting, and incident resolution across multiple industries.
Key Achievements
- Resolved multiple service incidents by coordinating monitoring and following up with post-incident reviews at WIPRO
- Handled diverse communication channels for clients, including calls, chat, and email, ensuring customer satisfaction
- Provided technical troubleshooting and system maintenance remotely at TATA, managing hardware and network issues
Experience
Service Manager
Responded to and resolved service incidents by coordinating real-time monitoring, escalating issues, and improving systems through post-incident reviews
Client Service Representative
Answered client/candidate calls, updated databases, coordinated job placements, and scheduled recruiter appointments
Customer Support Rep
Handled phone, chat, and email support for business formation services., Resolved technical and account issues; maintaining high satisfaction.
IT Service Desk Technician
Provided tech support, troubleshooting hardware and software issues., Managed network problems and system maintenance remotely.