Dynamic professional with over 4 years of experience in sales, logistics, and customer service. Adept at client management, lead generation, and claims resolution, leveraging digital tools to optimize operations and enhance customer satisfaction.
Expert in resolving client issues and enhancing customer experience through effective communication.
Proficient in managing leads and utilizing CRM tools like Salesforce, HubSpot, and Pipedrive to drive sales.
Skilled in negotiating deals and overcoming customer objections to close sales and foster loyalty.
Experienced in coordinating shipments, managing claims, and ensuring compliance in logistics operations.
DGA
Made calls to potential vehicle buyers, identifying needs and creating sales opportunities.. Organized and sent appointment confirmations to both clients and dealerships.. Efficiently managed a high volume of potential clients (cold and warm leads), working under pressure and meeting objectives.
CORE LOGISTICS
Managed client relationships and shipment tracking to optimize delivery times.. Coordinated with carriers to ensure compliance with logistics agreements.. Handled documentation and billing, ensuring administrative accuracy.
LEAN STAFFING
Generate leads via chat, email or phone calls. (Cold calling and warm). Managed claims and dispute resolution with customers and carriers.. Coordinated shipments and provided real-time tracking updates.
SITEL
Assisted sellers with order processing, shipping issues, and dispute resolution.. Trained clients on billing and return management processes.
Diploma
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Strong ability to communicate effectively via phone, email, and digital platforms, enhancing team and client interactions.
TELEPERFORMANCE
Provided phone-based customer support and technical assistance for smart home security systems.. Followed up with customers to optimize installation and service response times.. Implemented strategies to increase customer retention and engagement.
