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Sales and Logistics Coordinator with 4+ years in Customer Service and Fleet Management
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Competencies
Expert in resolving client issues and enhancing customer experience through effective communication.
Proficient in managing leads and utilizing CRM tools like Salesforce, HubSpot, and Pipedrive to drive sales.
Skilled in negotiating deals and overcoming customer objections to close sales and foster loyalty.
Experienced in coordinating shipments, managing claims, and ensuring compliance in logistics operations.
Strong ability to communicate effectively via phone, email, and digital platforms, enhancing team and client interactions.
Education
Languages
Summary
Dynamic professional with over 4 years of experience in sales, logistics, and customer service. Adept at client management, lead generation, and claims resolution, leveraging digital tools to optimize operations and enhance customer satisfaction.
Key Achievements
- Successfully managed client relationships and optimized shipment tracking, reducing delivery times at CORE LOGISTICS.
- Generated leads through cold and warm calls, increasing sales opportunities at LEAN STAFFING.
- Streamlined appointment scheduling and client communication, enhancing sales efficiency at DGA.
- Provided technical and customer support for smart home systems, improving customer satisfaction at TELEPERFORMANCE.
Experience
Sales Representative
Made calls to potential vehicle buyers, identifying needs and creating sales opportunities.. Organized and sent appointment confirmations to both clients and dealerships.. Efficiently managed a high volume of potential clients (cold and warm leads), working under pressure and meeting objectives.
Logistics and Transport Coordinator
Managed client relationships and shipment tracking to optimize delivery times.. Coordinated with carriers to ensure compliance with logistics agreements.. Handled documentation and billing, ensuring administrative accuracy.
Carrier sales, fleets and claims
Generate leads via chat, email or phone calls. (Cold calling and warm). Managed claims and dispute resolution with customers and carriers.. Coordinated shipments and provided real-time tracking updates.
Customer Service Specialist – eBay
Assisted sellers with order processing, shipping issues, and dispute resolution.. Trained clients on billing and return management processes.
Bilingual Agent – Vivint Smart Home
Provided phone-based customer support and technical assistance for smart home security systems.. Followed up with customers to optimize installation and service response times.. Implemented strategies to increase customer retention and engagement.