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Medical Billing Supervisor with 10+ years of healthcare process expertise
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Competencies
Handled medical billing operations, ensuring adherence to compliance standards and accuracy.
Designed and delivered training programs for new and existing staff to improve efficiency and compliance.
Performed quality reviews to identify errors and implement corrective actions to enhance process quality.
Provided exceptional customer service and technical support for telecommunications services.
Collaborated on strategies to improve operational efficiency and service delivery.
Education
Languages
Summary
Dedicated professional with extensive experience in medical billing, quality assurance, staff training, and customer support. Skilled in process optimization and team supervision.
Key Achievements
- Managed end-to-end medical billing processes, ensuring accuracy, compliance, and timely claim submission.
- Supervised and mentored a team of medical billing assistants, providing training, feedback, and career development guidance.
- Delivered onboarding and continuous training programs for new hires and staff, emphasizing best practices and productivity.
Experience
Medical Billing Assistant → Medical Billing Specialist → Quality Analyst → Trainer → Supervisor
Manage end-to-end medical billing processes, ensuring accuracy, compliance, and timely claim submission., Supervise and mentor a team of medical billing assistants, providing training, performance feedback, and career development guidance., Conduct quality assurance reviews to identify errors,...
Customer Service Representative → Technical Support Specialist
Delivered exceptional customer service, resolving inquiries, processing requests, and ensuring customer satisfaction., Provided Tier 1 and Tier 2 technical support, diagnosing and resolving device, network, and account-related issues., Maintained detailed case records and followed up to ensure...