This is my profileContact via CazVid
Jorge
Customer Support Specialist with 14 years in BPO and Tech Support
Video resume
Customer Tech Support/ Customer Service
I have my own office, Laptop i7 Dell 16 RAM high speed. 4 monitors. I am very discipline, hard working, Very creative, straight forward. Multitask. given to my job. Putting myself in the Customer shoes Will lead you to success.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Providing empathetic and effective solutions to customer inquiries, ensuring satisfaction.
Technical SupportAdvanced
Diagnosing and resolving technical issues related to computers and peripherals.
Communication SkillsExpert
Active listening and clear communication to understand and address customer needs.
MultitaskingAdvanced
Managing multiple customer cases simultaneously while maintaining quality service.
Patience and EmpathyExpert
Exercising patience and putting oneself in customer's shoes for better resolution.
Summary
Experienced in delivering technical and customer service support in BPO environments with over 14 years in the industry.
Key Achievements
- Accumulated 5.5 years of experience specifically in tech support within BPO industry
- Handled diverse customer issues including hardware connectivity and system performance
- Demonstrated active listening and patience to resolve customer inquiries effectively
Skills
Customer ServiceTechnical SupportCommunication SkillsMultitaskingPatience and Empathy
Published on CazVid - Jul 3, 2025