Experienced professional with over four years in customer care, team management, and administrative roles across diverse industries, including hospitality, tech support, and leasing.
Provided outstanding customer care across various roles, ensuring client satisfaction.
Led teams in sales, customer support, and technical support to achieve operational goals.
Managed office operations, procurement, and administrative tasks efficiently.
Provided technical assistance and troubleshooting for digital platforms and hardware.
Express Antojeria
Managing of the entire staff, Complete purchases with different suppliers, Money handling, Customer care
Arvato Bertelsmann
Provided customer service and tech support for the Xbox platform, Focused on customer care, Customer satisfaction and professional tech support on the Microsoft video game console
Taller Magisterial
Managed 10 people focused on sales and follow up sales orders with local government and private schools, Delivered outstanding customer care, Reached all the business needs with compliance and requested results
Sitel
Focused on customer care, Delivered additional services such as ticket changes, fare estimates, airport locations, information about itineraries, change flight dates and destinations, documentation needed for different countries (Visa, Passport, etc.), select seats on airplane
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Handled rental applications and contributed to property marketing efforts.
Arvato Bertelsmann
Worked on customer guidance for software decisions, Provided outstanding customer care and satisfaction for Microsoft Office 365 clients
Diginteligencia
Troubleshot billing concerns about the services offered, Used strong communication skills and outstanding customer service for customers located in Asia
Teletrac Navman
Provided support and solved issues for the Teletrac GPS platform, In charge of installations and verifications
Conduent de México
Assisted prospects for governmental food stamps and child care acceptance, Created work orders for businesses to receive a company's terminal for the process, Data correction, data entry and complete signatures
Johnson Controls
Collected past due invoices for different small and medium sized companies across the USA
Received and processed rental applications, Screened applications and contacted applicants with results, Part of the customer service team making and taking calls from prospects, future, current and past tenants, Worked in the marketing department posting new properties information
