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Help Desk & Customer Service Agent at TELUS International
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Competencies
Expert in troubleshooting, ticketing systems, and remote support for diverse technical issues.
Proficient in managing customer inquiries with empathy, active listening, and effective communication.
Clear and professional communicator, skilled in conflict resolution and active listening.
Able to prioritize tasks effectively, maintaining productivity in fast-paced environments.
Collaborates efficiently within remote teams to achieve common goals and resolve issues.
Education
Languages
Summary
Experienced Help Desk and Customer Service Agent with a strong background in technical support, CRM management, and customer communication. Skilled in resolving complex issues, ensuring customer satisfaction, and working effectively in remote team environments.
Key Achievements
- Provided efficient Tier 1 and 2 technical support, ensuring prompt issue resolution.
- Handled mobile number portability cases, improving turnaround times.
- Resolved diverse customer inquiries, enhancing satisfaction across multiple channels.
- Managed billing issues and service requests, streamlining customer account updates.
Experience
Help Desk & PAC Agent
Provided Tier 1 and Tier 2 technical support to internal agents.. Handled mobile number portability cases and ensured timely resolution.
Customer Service Agent
Resolved customer inquiries across chat and phone channels.. Managed billing issues, service requests, and account updates.