Jorge - Customer Service Representative at Call Center Alorica

Guatemala City, Guatemala, Guatemalaen

Provided bilingual customer support, resolving issues efficiently in Spanish and English.

Managed social media and advertising for a home-based dessert business, increasing local sales.

Published on CazVid

Summary

Multilingual customer support specialist with a background in culinary arts, restaurant management, and small business development. Skilled in data management, team training, and marketing, dedicated to delivering quality service and innovative solutions.

Key Achievements

Created and implemented a menu aligning with business standards, training staff effectively.

Skills

Customer ServiceAdvanced

Experienced in handling customer inquiries, resolving issues, and ensuring customer satisfaction in bilingual environments.

Culinary and Food ServiceIntermediate

Skilled in menu creation, food preparation, and staff training within restaurant settings.

Administrative & Data EntryIntermediate

Proficient in collecting, managing, and entering data accurately using Microsoft Office tools.

Business ManagementBeginner

Basic experience in managing costs, inventory, and marketing strategies for small business ventures.

Languages

español

Experience

Trabajo temporal

Transfernando S.A

2013 - Present

Recolectando información e ingresándola al sistema de la empresa.

Representante de Servicio al cliente

Call Center Alorica

2019 - Present

Tomar llamadas en español e ingles para brindar servicio al cliente en resolución de problemas y dudas, cobros de facturación y ventas en general.

Asesor de restaurante

Cafetería “Café y Flores”

2023 - Present

Crear un menú que siguiera los estándares del dueño del establecimiento.. Brindar capacitación al personal contratado para elaborar y dirigir la cafetería.