Jorge - Data Analyst with 5 years of experience in financial services

Used SQL queries for data extraction, transformation, and analysis in financial reports.

Created interactive dashboards in Tableau for stakeholders to interpret financial data.

Applied statistical methods to identify trends and support decision-making processes.

Utilized Excel for data cleaning, analysis, and report generation.

Handled escalated client portfolio cases requiring urgent, high-level attention., Coordinated with global departments through email, chat, and calls to resolve issues and approve critical part movements across regions.

Analyzed alerts from client systems to detect issues that can compromise the infrastructure stability., Responded based on incident severity and coordinated between engineers and clients to form action chains toward resolution.

Managed enrollments of physicians and clinics with major US healthcare insurers including Medicare, Medicaid, Cigna, and Blue Cross Blue Shield.

Delivered technical support and assistance to healthcare professionals via inbound calls and emails, including software guidance and troubleshooting., Maintained constant communication with customers about the status of their cases or pending JAIRAs., Worked with other teams as a cross-team work when the situation required it.