José - Project Manager with 8+ years in IT and Software Development

Directed software projects from inception to completion, coordinating resources, timelines, and deliverables.

Applied Scrum and Kanban frameworks to improve development processes and team productivity.

Facilitated communication between clients, team members, and management to align project goals.

Led multidisciplinary teams to accomplish project milestones and foster professional growth.

Account & Billing Support, In-game Support, and Tech Support for a video game campaign through tickets and live chat., Development of articles published on the Customer Service page for internal knowledge of agents as well as external knowledge for clients., Part of the support team to assist other Game Masters with informational and process support., Started as an Agent T1 (Accounts and Payments) and promoted to Agent T2 (In-game Support, Technical Support) and to T3 (Compromised accounts and Restorations)

Development of graphic design projects for print and digital media for the company, its divisions, and external clients., Design and layout of editorial projects, websites, and social media content., Organization of the company’s visual database to unify visual styles and create a repository of visual evolution., Restructuring and redesigning the company’s main magazine and its supplements., Development of structure and layouts for internal documentation to create consistency across all digital and printed formats., Management of time and team delivery to ensure project deadlines are met.

Development of graphic design projects for print and digital media., Creation of stands for travel events., Development of the entire visual line for client catalogues., Development of a tourism blog., Direct interaction with suppliers., Overall management of the company’s visual identity.