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Project Manager with 8+ years in IT and Software Development
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Competencies
Directed software projects from inception to completion, coordinating resources, timelines, and deliverables.
Applied Scrum and Kanban frameworks to improve development processes and team productivity.
Facilitated communication between clients, team members, and management to align project goals.
Led multidisciplinary teams to accomplish project milestones and foster professional growth.
Identified potential project risks and implemented mitigation strategies to avoid delays.
Education
Summary
Experienced in leading IT projects with a focus on software development and team coordination.
Key Achievements
- Led multiple software development projects, ensuring timely delivery and stakeholder satisfaction
- Streamlined project workflows, reducing process bottlenecks and improving team efficiency
- Managed cross-functional teams across various initiatives, fostering collaboration and knowledge sharing
Experience
Game Master
Account & Billing Support, In-game Support, and Tech Support for a video game campaign through tickets and live chat., Development of articles published on the Customer Service page for internal knowledge of agents as well as external knowledge for clients., Part of the support team to assist other Game Masters with informational and process support., Started as an Agent T1 (Accounts and Payments) and promoted to Agent T2 (In-game Support, Technical Support) and to T3 (Compromised accounts and Restorations)
Advertising and Graphic Designer
Development of graphic design projects for print and digital media for the company, its divisions, and external clients., Design and layout of editorial projects, websites, and social media content., Organization of the company’s visual database to unify visual styles and create a repository of visual evolution., Restructuring and redesigning the company’s main magazine and its supplements., Development of structure and layouts for internal documentation to create consistency across all digital and printed formats., Management of time and team delivery to ensure project deadlines are met.
Advertising and Graphic Designer
Development of graphic design projects for print and digital media., Creation of stands for travel events., Development of the entire visual line for client catalogues., Development of a tourism blog., Direct interaction with suppliers., Overall management of the company’s visual identity.