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José Alexander Santacolomba Siguenza

Santa Tecla, La Libertad Department, El Salvador

IT Support Technician with 8 years of MSP industry experience

  • Supported diverse IT environments through hands-on and remote assistance for 8 years
  • Worked extensively with MSP providers, managing multiple client support cases
  • Handled a variety of IT issues through ticketing systems, improving resolution workflows
Technical Support
Expert
Provided technical assistance to clients, diagnosing and resolving hardware and software issues efficiently
Remote Troubleshooting
Advanced
Conducted remote support sessions to diagnose and fix client issues outside of on-site work
Customer Service
Intermediate
Engaged with clients constructively to ensure effective communication and issue resolution
Ticket Management Systems
Advanced
Managed support tickets systematically to track, prioritize, and resolve technical incidents
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Technical support

It support technician for around 8 years and working with a MSP providers n

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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