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José
Technical support
Video resume
Technical support
It support technician for around 8 years and working with a MSP providers n
Contact
Santa Tecla, La Libertad Department, El Salvador
Open to remote
Available on CazVid
Competencies
Technical SupportExpert
Provided technical assistance to clients, diagnosing and resolving hardware and software issues efficiently
Remote TroubleshootingAdvanced
Conducted remote support sessions to diagnose and fix client issues outside of on-site work
Customer ServiceIntermediate
Engaged with clients constructively to ensure effective communication and issue resolution
Ticket Management SystemsAdvanced
Managed support tickets systematically to track, prioritize, and resolve technical incidents
Summary
Experienced IT support technician specializing in providing remote and on-site technical assistance within MSP environments.
Key Achievements
- Supported diverse IT environments through hands-on and remote assistance for 8 years
- Worked extensively with MSP providers, managing multiple client support cases
- Handled a variety of IT issues through ticketing systems, improving resolution workflows
Skills
Technical SupportRemote TroubleshootingCustomer ServiceTicket Management Systems
Published on CazVid - Jul 3, 2025