José - IT Support Technician with 8 years of MSP industry experience

Santa Tecla, La Libertad Department, El SalvadorRemoteen

Supported diverse IT environments through hands-on and remote assistance for 8 years

Worked extensively with MSP providers, managing multiple client support cases

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced IT support technician specializing in providing remote and on-site technical assistance within MSP environments.

Handled a variety of IT issues through ticketing systems, improving resolution workflows

Technical SupportExpert

Provided technical assistance to clients, diagnosing and resolving hardware and software issues efficiently

Remote TroubleshootingAdvanced

Conducted remote support sessions to diagnose and fix client issues outside of on-site work

Customer ServiceIntermediate

Engaged with clients constructively to ensure effective communication and issue resolution

Ticket Management SystemsAdvanced

Managed support tickets systematically to track, prioritize, and resolve technical incidents