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Customer Service Specialist with 3+ years in call center operations
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Competencies
Provided comprehensive support and service management to diverse customer needs
Effectively communicated with customers through calls, ensuring clarity and customer satisfaction
Engaged in selling and retention activities via telephone, developing persuasive skills
Managed remote technical issues for US-based customers, ensuring issue resolution
Collaborated in team environments and demonstrated leadership in managing customer interactions
Education
Languages
Summary
Experienced call center agent with a strong track record in customer satisfaction, sales, and technical support, proficient in remote communication and problem-solving.
Key Achievements
- Consistently received over 50 calls daily across roles, demonstrating high customer engagement
- Maintained an average NPS of +95% at EVERISE, reflecting customer satisfaction and service quality
- Handled technical troubleshooting remotely, honing problem-solving and customer retention skills
Experience
Customer service Agent
Received +50 calls per day, Maintained an average NPS of +95%, Managed billing and money transfer activities for customers
Customer retention and sales agent
Sold telephone and internet services through telephone, Managed Technical troubleshooting for customers remotely in the US, Developed sales and customer retention abilities, Received 100+ calls per day
Customer Service Agent
Telemarketing and customer service for big retail chain (Walmart), Sold store products through telephone, Developed skills in Logistics by coordinating shipments of products sold, Received +70 calls per day, Developed angry customer management skills