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Jose Angel Lopez Ponce

Guadalajara, Jalisco, Mexico

Customer Service Agent with 2.5 years of diverse support experience

  • Handled customer inquiries across billing, tech support, collections, and sales, demonstrating versatility.
  • Collaborated with managers, supervisors, and team members to resolve customer tickets at IBM.
  • Gained experience in a dynamic support environment, improving communication and problem-solving skills.
Customer Service
Advanced
Provided support to customers via phone, addressing inquiries and resolving issues effectively.
Technical Support
Intermediate
Attended to technical tickets and collaborated with tech support teams to troubleshoot problems.
Communication Skills
Advanced
Communicated clearly with customers, managers, and team members to ensure efficient support delivery.
Multitasking & Collaboration
Intermediate
Managed multiple customer tickets simultaneously while coordinating with various departments.
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Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

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Bilingual agent

Attend customers over the phone and clear any questions or inquiries, experience in billing, customer service, tech support, dispatcher, collections and sales

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