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HR and Customer Support Specialist with 3+ years in Healthcare and Tech
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Competencies
Expert in resolving client inquiries and urgent requests with a focus on satisfaction and efficiency.
Proficient in managing technical issues via Zendesk and Outlook, ensuring prompt and effective solutions.
Skilled in Python, pandas, and visualization tools to analyze and interpret data for process improvements.
Experienced in HR inquiries, payroll, benefits, and leave management, supporting organizational needs.
Education
Languages
Summary
Dedicated to delivering exceptional customer and HR support, combining technical expertise with analytical skills to optimize processes and enhance client satisfaction.
Key Achievements
- Streamlined HR inquiry processes at ADP, enhancing client satisfaction and operational efficiency.
- Resolved complex member billing and policy requests at Blue Cross, improving response times and member experience.
- Managed high-volume technical support tickets using Zendesk, ensuring timely resolutions and customer retention.
- Certified in Data Science by IBM, applying analytical skills to optimize support workflows.
Experience
MyLife Advisor
Assisting clients with HR inquiries and consults in regards to payroll, time and attendance, benefits, leaves and so on.
Worked on resolving member’s inquiries and urgent requests (billing, policy change, dependents management, provider management, pharmacy)
Managed a high volume of tickets addressing diverse customer and dealer requests., Provided assistance through Zendesk and Outlook as primary communication tools, ensuring prompt and effective resolutions., Utilized ERP systems, mFass, dealer portals, and warranty platforms to process and track requests efficiently., Leveraged Excel for data management, analysis, and reporting to support operational workflows and decision-making.