José - Claims and Customer Support Specialist with 10+ years of experience in telecom and warranty domains

San Salvador, San Salvador Department, El Salvadoren

Handled diverse claims resolution processes at Telus Digital, ensuring customer satisfaction

Supported customers through technical troubleshooting and service explanations at DirecTV/U-Verse

Published on CazVid

Summary

Dedicated professional experienced in claims resolution, customer support, and technical troubleshooting within the telecom and warranty sectors.

Key Achievements

Provided comprehensive customer service and support, facilitating smooth claim and inquiry resolutions

Skills

Customer ServiceAdvanced

Expert in managing customer inquiries, claims, and support to ensure positive experiences

CommunicationAdvanced

Skilled in explaining technical and coverage information clearly to diverse customers

Technical SupportIntermediate

Experienced in troubleshooting connectivity and technical issues across telecom services

Claims ResolutionIntermediate

Proficient in reviewing coverage, coordinating with providers, and resolving claims efficiently

Languages

Spanish(Native)

Experience

Claims resolution agent

Telus Digital – First American Home Warranty

May 2023 - December 2024

Facilitated the efficient handling of claims by assisting customers in reporting issues, Reviewed coverage details, Coordinated with service providers, Ensured timely resolutions while maintaining excellent customer service and satisfaction.

Customer service agent

The Office’s Gurus – Choice Home Warranty

May 2021 - January 2022

Provided support to customers by addressing inquiries, Explained coverage details, Assisted with claim submissions, Ensured a smooth and positive experience while resolving concerns.

Technical support agent

Teleperformance – DirecTV / U-Verse

May 2019 - May 2021

Assisted customers with troubleshooting technical issues, Diagnosed and resolved connectivity and signal problems, Guided customers through equipment setup and usage, Provided information about service features and upgrades.