Experienced data scientist specializing in financial analytics and machine learning.
Utilized for data analysis, modeling, and automation of workflows.
Performed comprehensive data evaluation to identify trends and inform decision-making.
Developed predictive models for credit scoring and risk assessment.
Managed and extracted data from large databases for analysis.
Concentrix
Handled customer retention for Dish Network accounts, reducing churn and increasing customer loyalty., Negotiated tailored solutions to meet customer needs and prevent cancellations., Consistently exceeded monthly retention and customer satisfaction KPIs.
ABPOS Solutions
Conducted B2B sales outreach targeting decision-makers in the restaurant and retail industry., Sold POS (Point of Sale) systems, payment processing solutions, and restaurant management tools (kitchen and table control)., Built and managed a personal client portfolio by researching potential businesses online, identifying emails and contact numbers, and initiating outreach., Scheduled appointments and negotiated directly with decision-makers to close deals and generate new business opportunities.
Índigo
Managed outbound cold calls to generate leads and close sales., Built persuasive sales pitches tailored to residential and commercial customers., Achieved sales conversion goals within a short-term contract.
High School Diploma
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Worked alongside data engineers, analysts, and business stakeholders to deliver solutions.
Sykes
Provided chat-based technical support for PlayStation Network users worldwide., Troubleshot connectivity, account, and software issues with high first-contact resolution., Delivered exceptional customer service while maintaining compliance with support policies.
Fusión BPO Services
Sold wireless services and plans to AT&T; customers in the U.S. market., Consistently met or exceeded monthly sales targets., Developed strong communication and persuasion skills in a high-volume call center environment.
