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Customer Support Specialist with 5+ years in client service and technical support
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Competencies
Provided support through active listening, issue resolution, and client communication.
Utilized CRM platforms to document interactions, track cases, and manage customer data.
Handled customer data including collection, verification, and confidentiality maintenance.
Employed Microsoft Office tools to support documentation and communication tasks.
Performed initial technical assessments to assist in resolving customer issues.
Education
Languages
Summary
Dedicated customer support professional with over 5 years of experience in client service, technical troubleshooting, and account management.
Key Achievements
- Managed high-volume communications and maintained accurate documentation for multiple clients.
- Handled sensitive customer information and complex insurance inquiries with confidentiality.
- Conducted troubleshooting and initial assessments, contributing to improved customer satisfaction.
Experience
Customer Support & Client Coordination Specialist
Managed high-volume inbound and outbound communications with customers., Collected, verified, and updated customer information ensuring data accuracy., Handled sensitive account and billing information with confidentiality., Coordinated service requests, follow-ups, and issue resolution.,...
Client Support & Case Management Representative
Conducted structured troubleshooting and initial assessment calls., Gathered relevant information to determine next steps or escalation., Maintained high customer satisfaction through active listening.