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Jose
Tech Support Agent with 3 Years in Customer Service & Tech Support
Video resume
Tech support agent
I have bien working as tech support agent and customer service .nI really like my job is a great experince to hear cx say thanks you really helped me.nOne de my task is open customer's account provide Ids an passwordsnAnother task is to make device transfer domainnAnd algo helping customer to redeem tcp caras abd get suscripción renew.nAnother taskbisbto detect and classifynEvery device facture and get the correct tech supportnnThe most important task is to help customer remotely using teamviewn
Contact
Culiacán, Sinaloa, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring positive interactions and problem resolution.
Remote Technical SupportIntermediate
Used remote tools like TeamViewer to assist customers with device issues and troubleshooting.
Device Issue DiagnosisIntermediate
Detected and classified device faults quickly to facilitate effective repairs and support.
Account ManagementBeginner
Opened customer accounts, managed credentials, and handled device domain transfers.
Summary
Experienced in customer service and technical support with a focus on remote assistance, device troubleshooting, and account management.
Key Achievements
- Gained hands-on experience in remote technical support via TeamViewer
- Efficiently opened customer accounts, provided IDs and passwords, and managed device transfers
- Developed the ability to quickly detect device issues and classify faults to provide accurate support
Skills
Customer ServiceRemote Technical SupportDevice Issue DiagnosisAccount Management
Published on CazVid - Jul 3, 2025