Jose - Digital Marketing Specialist with 5 years of experience in e-commerce

San José, San José, Costa Ricaen

Led digital marketing campaigns resulting in a 30% increase in online sales over one year.

Developed and implemented SEO strategies that improved website ranking from page 5 to page 1.

Contact via CazVid

Published on CazVid

Summary

Dedicated digital marketing professional with 5 years of experience enhancing online visibility and sales.

Key Achievements

Managed social media channels, increasing follower engagement by 50% within six months.

Skills

SEO StrategyAvanzado

Implemented SEO best practices to improve website visibility and search rankings.

Social Media ManagementAvanzado

Managed and grew multiple social media platforms, creating engaging content.

Google AnalyticsIntermedio

Analyzed web traffic data to inform marketing strategies and measure campaign performance.

Content CreationIntermedio

Developed marketing content including blog posts, email newsletters, and ads.

Experience

Telecommunication Specialist

Abbott Laboratories

Oct 2024 - Present

Manage urgent communications between medical representatives and healthcare professionals., Coordinate time-sensitive requests using tools such as Five9, SAP, and corporate email systems.

Telecom Technical Customer Service Specialist

Amazon Web Services (AWS)

Aug 2023 - Jun 2024

Resolved technical failures for global enterprise clients including hospitals, airlines, and government institutions., Handled number porting requests, DID/TFN setups, and custom telecommunications configurations.

Technical Customer Service Specialist

Amazon Web Services (AWS)

Nov 2020 - Jul 2023

Managed escalations and complex technical cases involving services such as EC2 and RDS., Acted as an internal Point of Contact (POC) for advanced AWS service flows.

Technical Customer Service Associate

Amazon Web Services (AWS)

Jan 2019 - Oct 2020

Assisted a wide range of users including students, startups and individual customers with their technical and account-related inquiries., Reviewed billing issues, processed refunds and adjustments.