Experienced in technical support, data analysis, and language instruction, with a focus on enhancing user and learner experiences across tech and education sectors.
Applied data analysis skills to interpret metrics and generate insights for decision support.
Provided troubleshooting and customer assistance for streaming platforms during critical launches.
Enhanced user experience through clear communication in support and teaching roles.
Addressed technical issues and instructional challenges with innovative solutions.
Atento (Disney+/Start+)
Provided technical support for Disney+ and Star+, Assisting Latin American and U.S. customers during the platforms' launch., Resolved technical issues, addressed user inquiries, and ensured a seamless streaming experience.
Freelance
Performed monthly analyses of key metrics, Created detailed reports with historical averages to identify trends and improve decision-making.
Youcan (Startup)
Teaching and assisting over 500 people to improve their English proficiency from a basic to an intermediate/advanced level within an estimated time frame of 5-6 months.
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