Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
José
Tech Support
Contato
Competências
Applied data analysis skills to interpret metrics and generate insights for decision support.
Provided troubleshooting and customer assistance for streaming platforms during critical launches.
Enhanced user experience through clear communication in support and teaching roles.
Addressed technical issues and instructional challenges with innovative solutions.
Formação acadêmica
Idiomas
Resumo
Experienced in technical support, data analysis, and language instruction, with a focus on enhancing user and learner experiences across tech and education sectors.
Principais conquistas
- Provided technical support for Disney+ and Star+ during platform launch, ensuring user satisfaction.
- Performed monthly data analysis to identify trends and inform decision-making for freelance clients.
- Successfully improved English proficiency of over 500 students from basic to intermediate/advanced levels within 5-6 months.
Experiência
Tech Support
Provided technical support for Disney+ and Star+, Assisting Latin American and U.S. customers during the platforms' launch., Resolved technical issues, addressed user inquiries, and ensured a seamless streaming experience.
Data Analyst
Performed monthly analyses of key metrics, Created detailed reports with historical averages to identify trends and improve decision-making.
English Teacher
Teaching and assisting over 500 people to improve their English proficiency from a basic to an intermediate/advanced level within an estimated time frame of 5-6 months.