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José
Customer service agent
Video resume
Customer service agent
Basically Provide information from there online order such as tracking information verify online purchases open up claims for customer if delivery team damaged property
Contact
Matehuala, San Luis Potosí, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Managed customer inquiries, order verifications, and claims processing efficiently
Communication SkillsAdvanced
Effectively interacted with customers through outbound and inbound calls, tailored to campaign needs
Upselling and RetentionIntermediate
Implemented upselling techniques and customer retention strategies during support calls
MultitaskingIntermediate
Balanced handling multiple responsibilities such as information verification and claim processing
Summary
Experienced in online order support, customer retention, and call handling with over seven years in the field.
Key Achievements
- Provided comprehensive support for online order inquiries, including tracking and claims
- Handled both inbound and outbound calls, adapting to campaign-specific requirements
- Accumulated over seven years of experience, demonstrating role stability and expertise
Skills
Customer SupportCommunication SkillsUpselling and RetentionMultitasking
Published on CazVid - Jul 3, 2025