José - Customer Service Agent with 7+ Years in Client Support and Retention

Matehuala, San Luis Potosí, MexicoRemoteen

Provided comprehensive support for online order inquiries, including tracking and claims

Handled both inbound and outbound calls, adapting to campaign-specific requirements

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in online order support, customer retention, and call handling with over seven years in the field.

Accumulated over seven years of experience, demonstrating role stability and expertise

Customer SupportAdvanced

Managed customer inquiries, order verifications, and claims processing efficiently

Communication SkillsAdvanced

Effectively interacted with customers through outbound and inbound calls, tailored to campaign needs

Upselling and RetentionIntermediate

Implemented upselling techniques and customer retention strategies during support calls

MultitaskingIntermediate

Balanced handling multiple responsibilities such as information verification and claim processing

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