Experienced call center professional with over 20 years in customer service, sales, collections, tech support, and QA, seeking to leverage extensive industry knowledge.
Provided high-quality support and solutions to customer inquiries and issues.
Engaged in sales activities, promoting products and services to meet targets.
Assisted customers with technical issues and provided troubleshooting guidance.
Monitored interactions to ensure adherence to quality standards and improve service delivery.
Managed payment collection processes and maintained customer relationships.