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Customer Support Specialist with 4+ years in IT and client services
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Competencies
Experience in assisting clients, ensuring high satisfaction, and providing professional support.
Provided IT support, troubleshooting issues with computer equipment, servers, and TV services.
Assisted in quality monitoring processes and reporting to ensure service standards.
Generated reports for management to inform support performance and issue resolution.
Education
Languages
Summary
Dedicated customer service and technical support specialist with over 4 years of experience across legal, IT, and service industries.
Key Achievements
- Assisted clients in legal services coordination at HQC, ensuring customer satisfaction.
- Provided technical support to internal employees and generated management reports at Fujitsu.
- Delivered technical assistance and ensured customer satisfaction with TV services at Convergys.
Experience
Customer Service Representative
Assisted clients in obtaining optimal legal services through an attorney's office., Ensured high satisfaction by providing efficient and empathetic service.
Service Desk Agent / Support Staff
Provided IT support to internal employees, solving issues with computer equipment and servers., Assisted the support team with quality monitoring and generated reports for management.
Technical Support Representative
Delivered technical assistance to clients experiencing issues with their TV services., Ensured accurate problem resolution and customer satisfaction.
Customer Service Agent
Helped clients troubleshoot phone line issues effectively., Maintained a high level of professionalism and customer care.