03/2023 - Present
Sales Manager
Digital Forensics Cop
Managed a team of 15 -18 Case Managers, overseeing client interactions and ensuring the delivery of high-quality services., Enhanced team productivity through targeted strategies, consistently surpassing performance targets., Prepared and submitted detailed daily and monthly reports to track team performance , KPI’s and operational efficiency.
05/2021 - 11/2022
Senior Supervisor, Microsoft Renewals Specialist
Accenture
Managed a team of 5 -10 Renewal Specialists responsible for client outreach and software renewal appointments., Fostered strong client and partner relationships, identifying opportunities for upselling and cross -selling., Oversaw renewal processes from initiation to closure.
02/2019 - 12/2020
Outbound Lead Generator
NomadUX
Contacted prospective home sellers to present optimal property solutions., Conducted negotiations, adding value to the sales pipeline and increasing business close ratios.
12/2014 - 11/2018
Partner Consultant, Lenovo
Tech Data
Promoted Lenovo products to partners and supported their PC, server, and storage projects., Assisted with deal closure and negotiated prices with Lenovo distributors.
09/2012 - 10/2014
Research Team Member
Industrial Fire and Rescue
Analyzed government bids and built relationships with international companies to secure exclusivity and competitive pricing.
04/2008 - 02/2012
Academic Advisor
Kaplan University
Informed prospective students about degree benefits and online study flexibility, enrolling an average of five students monthly., Promoted to the international team, which managed non -financial aid students.
08/2006 - 11/2007
Mortgage Specialist
Ameriquest Mortgage
Developed customized mortgage loan programs, complying with all state and federal regulations.
03/2001 - 07/2006
Inbound/Outbound Activation Account Manager
MBNA America Bank
Managed a team of 12 -15 specialists handling activation calls for promotional offers., Created training programs that improved team productivity, exceeding performance goals.
04/1997 - 09/2000
Inbound/Outbound Collector
Applied Card Systems
Negotiated delinquent accounts, consistently exceeding company performance thresholds.
