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Customer Service Specialist with 5+ years in healthcare and financial sectors
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Competencies
Delivered customer support across healthcare, lending, and debt settlement industries, ensuring client satisfaction and compliance.
Assisted patients with insurance inquiries, explained benefits and claims, and processed authorizations.
Managed academic records, performed data entry tasks, and provided administrative support in various roles.
Achieved sales targets and maintained high performance metrics in customer support and sales positions.
Supported clients through debt settlement programs and explained financial solutions to facilitate resolution.
Education
Languages
Summary
Dedicated customer service specialist with over five years of experience in healthcare, finance, and administrative roles. Skilled in client support, insurance assistance, data management, and debt resolution, consistently delivering high-quality service across sectors.
Key Achievements
- Provided insurance assistance at Humana, ensuring compliance and customer satisfaction
- Handled auto loans and billing issues at Global Lending Services, maintaining account accuracy
- Guided clients through debt settlement programs, supporting enrollment processes at National Debt Relief
Experience
Customer Service Representative
Assisted patients with insurance coverage inquiries, Explained benefits and claims, Processed authorizations, Ensured compliance with healthcare policies and customer satisfaction standards
Customer Service Representative
Handled auto loan accounts, Explained payment options, Resolved billing issues, Maintained account accuracy
Debt Specialist
Guided clients through debt settlement programs, Explained financial solutions, Supported enrollment processes
Records Assistant
Managed academic records, Performed data entry tasks, Provided administrative support
Sales & Customer Service Representative
Delivered customer support, Achieved sales targets, Maintained high performance metrics